Steve's stream of consciousness and meaningful moments

download 0

It’s about time: The new Australian government cloud policy

LinkedInGoogle+TwitterFacebookEmail

  The new Australian federal government cloud policy - it’s about time! The new policy will apply to holding personal information collected and stored by agencies in a public cloud or offshore by an outsourced provider.  Previously, if an agency wanted to hold personal information offshore or...

tincan 0

Business Applications – Another Generation?

LinkedInGoogle+TwitterFacebookEmail

When I first came to Australia in 1988,  I was working with Oracle, launching a ‘new breed’ of accounting applications (The term ERP was still a few years in the future) with flexible account structures, field level validation, and mini computers (read Digital, Pyramid, Sequent –...

images 0

Customer Service in the Cloud (Part 2)

LinkedInGoogle+TwitterFacebookEmail

In my last post, I briefly described the first two levels of maturity in a customer service continuum, using cloud based technologies.  Implementation addresses basic capabilities with a focus on one or two channels with the objective of initial cost savings and improving customer satisfaction...

0

Customer Service in the Cloud

LinkedInGoogle+TwitterFacebookEmail

Customer Service in the Cloud One of the biggest challenges facing companies is figuring out how to serve consumers in an environment where customer engagement is rapidly shifting.  Enterprises need to be agile enough to serve their customers through the channel of their choice across...

0

Salesforce.com Partner Innovation Award

LinkedInGoogle+TwitterFacebookEmail

Receiving one of salesforce.com’s inaugral Partner Innovation Awards (in impressive company with companies like Accenture, Appirio, Deloitte, Cap Gemini, Bluewolf,  and Acumen) for the transformational program of work I led at Smartsalary was exciting and gratifying, not only for the recognition of the innovative work...

0

ProQuest Consulting Acquires Melbourne based In The Cloud

LinkedInGoogle+TwitterFacebookEmail

ProQuest Consulting Acquires Melbourne based In the Cloud Sydney , Australia – June 21st 2012 ProQuest Consulting, a Cloud Services Provider that enables Australian enterprises to move key business processes and infrastructure into the cloud has acquired Melbourne-based company In the Cloud. The acquisition brings...

0

Coupa Cloud Spend Management

LinkedInGoogle+TwitterFacebookEmail

In The Cloud is now the Australian distributor for Coupa.  Coupa’s cloud spend management application allows organisations to manage all of its indirect spending through a simple to use, easy to deploy cloud based platform. It’s an innovative leap forward for e-procurement and expense management!