Business Process in the Cloud

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Salesforce.com is rolling out their Spring ’10 release that includes a whole variety of new capability, as per usual.  One in particular has caught my interest – the Process Visualiser.   This product enables you to visually represent and map your business process components ranging from forms to activities to approvals to design and simulate the process flow before deployment.    The possibilities are endless, but given the flexibility of the force.com platform, might include processes such as:

  • Sales: Call scripting and sales methodology automation
  • Service: Customer issue resolution and product returns
  • Finance: Billing and collections
  • HR: Employee onboarding and performance management
  • Legal: Contract management and Sarbanes-Oxley compliance
  • Operations: Surveys and supplier management

The full Salesforce.com press release is here

I am looking forward to trialling this capability with a customer soon.

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1 Response

  1. Really awesome blog. Your blog is really useful for me. Thanks for sharing this informative blog. Keep update your blog

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