Steve's stream of consciousness and meaningful moments

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Cross-Channel Retail

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I have been working with the team at LoyaltyTech, a company that delivers business and technology solutions in the demand chain – e-commerce, loyalty programs, customer analytics, and social network integration – paticularly in multi-channel retail environments.    Australian retailers have lagged behind North America and...

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Angel Investing

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I’ve recently become  more active in Melbourne Angels, the local group of angel investors that is part of the AAAI (Australian Association of Angel Investors).  The angel investing community in Australia, while active, has been fairly informal in the past.  The AAAI has been busy...

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Digital Signatures and Electronic Vaulting

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I’ve recently started working with eOriginal, a digital signature and vault solution that has had great success in North America, particularly in consumer lending but also in government, health and transport/logistics.  This sort of product offfers some fantastic benefits for companies that generate significant numbers...

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Social Media driving Sales?

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I just posted a note the other day looking for information about how people were using social media in relation to CRM – it didn’t take long before I saw this post on Anneke Seley’s Sales 2.0 blog:  Social Networking in Sales.  It has some...

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Internet Chat – Why is Australia behind in adoption?

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At dSales we have been looking a lot at web chat technologies and their application as another sales and service channel – LivePerson is a particularly successful provider that we have been working with especially because of their integration with salesforce.com.   It seems that...

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CRM and Social Media

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Recently saw salesforce.com’s presentation on the Service Cloud, which included discussion of integration with Twitter, Facebook and LinkedIn.  The concept of monitoring what your customer base is saying about you in the cloud and reacting appropriately is  getting a lot of attention at the moment....

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Workday – ERP and HCM On-Demand

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Once upon a time, I started a consulting business providing services to implement large accounting, HR and manufacturing systems, later called ERP. We started the business focussing on Oracle Applications, and then, when PeopleSoft came to Australia we signed up as their first implementation partner...

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Multi tenancy for SaaS applications

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I read an interesting post on the SmothSpan blog about the relative importance of multi-tenant architecture given the ability for cloud scaling. It also references the Atlassian blog post from today which is really interesting as it makes the case for single tenancy.

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Cloud Computing = Mainframe Time Share?

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The latest trend in application delivery is  bit like back to the future – once upon a time, companies that wanted computer processing power used time share or bureau services to access part of a mainframe’s processing power unless they could afford the millions of...

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salesforce.com in the Enterprise

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It has been quite interesting over the past few weeks as I have been immersed in delivering salesforce.com extensions in enterprise clients.  While the product initally aimed at the SME world it has gained acceptance at some of the largest companies around particularly in business...