At dSales we have been looking a lot at web chat technologies and their application as another sales and service channel – LivePerson is a particularly successful provider that we have been working with especially because of their integration with salesforce.com.   It seems that this chat has not really caught in in Australia like in many other countries and I’m trying to figure out why – it can provide significant uplift in sales conversions and increase in service agent productivity.

Anyone got any thoughts?