Tagged: CRM

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Internet Chat – Why is Australia behind in adoption?

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At dSales we have been looking a lot at web chat technologies and their application as another sales and service channel – LivePerson is a particularly successful provider that we have been working with especially because of their integration with salesforce.com.   It seems that...

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CRM and Social Media

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Recently saw salesforce.com’s presentation on the Service Cloud, which included discussion of integration with Twitter, Facebook and LinkedIn.  The concept of monitoring what your customer base is saying about you in the cloud and reacting appropriately is  getting a lot of attention at the moment....

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Sales Effectiveness

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I’ve been getting up to date on the latest research and information on sales effectiveness in organisations and the stats are remarkable. A recent study by Ernst & Young of medium size businesses ($25m-$1b) in the U.S. and Australia  indicated that 72% said their 6 month...